Tell us what you think
We value feedback from our customers. We would love it if you could leave us a quick testimonial here
First Impressions
I called into the Knottingley branch and I have to say I have never walked into a shop and met such lovely friendly staff on the shop floor. There were three ladies and all were extremely helpful and went above and beyond explaining information to me about frames and lenses. There was no pressure at all to buy anything and I would definitely return here in the future.
First impressions count and the service was second to none.
Thankyou for all your help and advice. 🙂
All round brilliant service
I have been to various options over the years and alway felt uncomfortable,they tell you to pick your frames, not receiving help on how they look never fitting right!!!
I’ve never experienced customer service like I have experience at Pollardoptical they certainly do care about you and your eyes!
Eyes tested by a lovely lady who explained what they are doing on each test, and what prescription they advise for you!
Let me say I’m a different customer my ears are higher, and glasses slip and tilt forward, not good!!
Nadine went above and beyond ordering frames in, that would accommodate my high ears and suit my face. Let me tell you Nadine has a excellent eye for the best frames that would suit ever customer!
Nadine told me to go home and she’ll order a variety of frames in!
Also kept me informed on when all the frames would be in as they were coming from different suppliers!!
Went in and tried on all the frames what a selection Nadine had ordered, frames picked in no time that suited my needs and looks good too!
Highly recommend.
Five stars
Service
I have used this practice for years , because patients get excellent service and care . It makes a change nowadays to receive such attention . Their prices are also very competitive .
Thankyou
Absolutely amazing service from Pollards Opticians. This is my first time of using an independent opticians and the service was amazing. From being greeted, my in-depth eye test which was very efficient. Faraz kept me informed of what was going to happen next and explained all details of what was going on and why checks were being carried out etc. I’m even going to give contact lenses a go too. The range of glasses was excellent and Denise was fabulous at making recommendations, taking specifics and very knowledgable and efficient. I would certainly recommend Pollards and the team who work there. 5 star rating from me. Thank you.
Fantastic service
First time going to Pollards last week. Absolutely fantastic experience. Fizz the optician was brilliant. The test was 45mins and very in depth and Fizz explained everything. The staff were excellent also no heavy sales pitches and explained all the different options. Also was given a cup of tea. After working for 30yrs in the optics industry I can honestly say it was the best eye exam I’ve ever had. Well done Fiz, Nee and Emma.
excellent service
I recently had a eye test and from the young man that tested my eyes to the lovely ladies that show you the full range of frames. the service is excellent and they are so friendly and put you so at ease. I would highly recommend pollards opticians to every one. thank you
Fantastic service
Wow what a fantastic service from all of you.
So friendly and caring.
Great service
A really friendly, professional service. Fizz certainly knows his stuff and takes his time to explain things clearly. He is very patient and I felt as though I could take my time during the examination and fitting. I would highly recommend.
Superb
Superb, friendly & honest.
Great place to be.
Thorough eye test.
Very Helpful
Was picking our glasses up today. Tracey saw to us, a very helpful & lovely woman.
Amazing Service
Were recommended to you and can understand why! Amazing service & lovely people.
Best eye experience EVER!!
Excellent customer service
I called on Saturday as I was concerned about my eye I was asked to come down in 20 minutes and was seen promptly. A referral was made to the hospital and I was contacted and seen the same day I now have all the medication I need for uveitis. I can’t thank Amrit enough for seeing me at short notice. Excellent customer service.
Super Efficient
My partner & I travel all the way from Brighouse to come here and we always will. Super efficient, helpful, friendly and have such a huge range to choose from. Thank you guys for being so fantastic
Friendly
Friendly, efficient service and what a fantastic choice of frames! I was left for as long as I needed to choose the frame that was right for me – I can only wish I had found this optician years ago!
Helpful
Staff were so helpful and friendly. 2 days from choosing my glasses (hundreds to choose from) to picking them up
Fantastic Personal Service
Fantastic and personal service. They have a great range of designer frames at reasonable prices. Pollard optical beat the high chain stores hands down. Would definitely recommend!
Brilliant Service
Brilliant service. Pollard Optical have lots of frames to choose from, the prices are great and the staff are lovely. The service was really efficient, I would highly recommend.
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